Refund and Exchanges
Thank you for your purchase. We hope you are happy with your purchase. In case, you’re unsatisfied with your purchase. Returns & Refunds are acceptable, you can return or exchange the item within 14 days.
Returns can happen for any of the following reasons, when a buyer purchases the wrong size or received a damaged defective item, items are not the same as advertised on the platform, or incorrectly sent items are eligible for the return.
CAN I CANCEL MY PURCHASE?
If you want to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until it has been shipped. If an order has been shipped, we can not cancel or modify it anymore.
It will have to be returned to us once you received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees.
CAN I RETURN OR EXCHANGE IF I ORDERED THE WRONG SIZE?
If you’ve ordered the wrong size, you wish to exchange it for a different size. Please send it back to us and we’ll send you another size to you as soon as it arrives back at our warehouse. You can return or exchange the item within 14 days. Please follow the process here to exchange an item
HOW TO RETURN AN ITEM?
We will ensure every piece item is well packed and dispatched. You can initiate the return process from your account.
All returned items must be in unused condition, with original tags and labels attached. Returns are accepted if the product is not used in its original packaging and accompanied by a manufacturer tag. The item(s) must be unworn, and in perfect condition, with all labels attached and in the original packaging.
The parcel should be packed in a way to avoids damage to the product or the packaging during transport.
If the returned boxes of goods have been damaged, the return is not accepted.
**Lingerie and swimwear returns (slips) are not accepted for reasons of hygiene.
**Buyer is responsible for the return shipping cost to any of our nearest warehouses to your location (initial shipping fees are not refundable).