Frequently Asked Questions

Most frequent questions and answers

How do I make a purchase?

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size, colour and click ‘Add to Cart’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process.

What payment methods does EVS accept?

We accept American Express, Visa, Apple pay, Google Pay and MasterCard. We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

How do I find a specific item?

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu, or by tags, keyword in search box. Once you have selected your desired category or item, you can refine the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords.

How will I know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If item is out of stock, you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

How do I know if an item is in stock?

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is Out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting Customer Care.

Am I able to track my order

Yes, when you finished the payment, we will process the order in 24-48 hours and ship it to your address.

Note: The tracking number can also be traceable online in 24-48 hours.

When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment.

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